Privacy Policy

1. Who We Are

SEOX.com.my is an AI SEO agency based in Kuala Lumpur, Malaysia. We provide search engine optimisation, AI visibility, and digital marketing services to businesses across Malaysia and internationally. For privacy enquiries, contact us at sales@seox.com.my.

2. Information We Collect

Information you provide directly:

• Name and contact details (email, phone number)
• Company name and website URL submitted via our contact form
• Messages and enquiry content you send us
• Information shared during consultations or onboarding

Information collected automatically:

• Analytics data via tools such as Google Analytics (pages visited, time on site, general location, device type)
• IP address and browser information for security and analytics purposes
• Cookies — see Section 5 below

3. How We Use Your Information

We use collected information to:

• Respond to your enquiries and provide requested services
• Deliver, manage, and improve our SEO and digital marketing services
• Send service-related communications and updates
• Understand how our website is used and improve its performance
• Comply with applicable legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing

Under Malaysia's PDPA 2010, we process your personal data based on:

• Consent — when you submit a contact form or subscribe to communications
• Contractual necessity — to deliver services you have engaged us for
• Legitimate interests — for analytics, security, and service improvement

5. Cookies

Our website uses cookies to understand how visitors use our site and to improve performance. These include:

• Analytics cookies (Google Analytics) — track page visits and user behaviour in aggregate
• Functional cookies — remember your preferences for a better experience

You can disable cookies in your browser settings at any time, though some site functionality may be affected.

6. Third-Party Services

We use the following third-party services which may process data on our behalf:

• Google Analytics — website analytics (Google Privacy Policy applies)
• Formspree — contact form processing (Formspree Privacy Policy applies)
• Google Fonts — font delivery (Google Privacy Policy applies)

These services have their own privacy policies governing their use of data. We recommend reviewing them directly.

7. Data Storage and Security

We implement reasonable technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure and we cannot guarantee absolute security of data transmitted to our website.

Data collected via our contact form is transmitted to our email via Formspree's secure servers and retained in our email system for as long as necessary for business purposes.

8. Data Retention

We retain client and enquiry data for as long as the business relationship is active and for a period of up to 7 years thereafter for record-keeping and legal compliance purposes. Analytics data is retained as per Google Analytics' default retention settings.

9. Your Rights Under PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Withdraw consent for processing at any time
• Request deletion of your personal data (subject to legal obligations)
• Object to processing for direct marketing purposes

To exercise any of these rights, contact us at sales@seox.com.my. We will respond within 21 days.

10. International Data Transfers

Some of the third-party services we use may transfer and process data outside of Malaysia. Where this occurs, we ensure that appropriate safeguards are in place consistent with the requirements of Malaysia's PDPA and applicable international data protection standards.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

For privacy-related enquiries, data access requests, or to withdraw consent:

Email: sales@seox.com.my
Address: SEOX Malaysia, Kuala Lumpur, Malaysia